I am an IT Client Tech / AV Technician based in Melbourne, Australia. My work focuses on service desk operations, desktop and mobile device support, Microsoft 365, Azure AD, Intune, Windows Autopilot, endpoint management, AV infrastructure, event technology, and practical support for users across a school environment.
Professional Experience
Overview of my IT and AV responsibilities, focused on service desk, endpoint support, Microsoft technologies, audiovisual systems, and user support.
IT Client Tech / AV Technician
Emmanuel College
- Responsible for service desk operations and user-focused technical support.
- Provide advanced desktop, laptop, mobile device, and audiovisual support.
- Support Windows Server, Microsoft 365, Azure AD, Intune, Windows Autopilot, endpoint compliance, and device lifecycle management.
- Assist with device setup, provisioning, troubleshooting, repairs, and vendor processes as part of broader IT/AV responsibilities.
- Support AV infrastructure and event technology, including Vivi, CommBox, FrontRow, Avaya, Zoom Rooms, and Microsoft Teams Rooms.
- Support users across school, classroom, office, meeting-room, and event contexts.
Career Development Focus
Modern Workplace, Endpoint and Infrastructure
I continue to build my skills through professional experience, structured learning, home lab projects, and technical documentation. My focus is on Microsoft technologies, endpoint management, networking, cloud computing, infrastructure support, and cybersecurity foundations.
Technical Skills
Organised by practical work areas: enterprise support, Microsoft workplace, endpoint management, audiovisual systems, networking, and documentation.
Enterprise IT Support
Service desk operations, user assistance, troubleshooting, escalation, desktop support, mobile device support, and technical communication.
Microsoft Workplace
Supporting modern workplace environments using Microsoft cloud and endpoint technologies.
Endpoint Management
Device provisioning, endpoint compliance, device lifecycle management, Windows support, and endpoint troubleshooting.
AV Infrastructure
Classroom technology, event support, meeting rooms, display systems, audio systems, and AV troubleshooting.
Home Lab
A practical learning environment where I continue developing skills in Docker, Linux, networking, Home Assistant, self-hosted services, troubleshooting, and documentation.
Infrastructure
Hands-on practice with Linux environments, Docker containers, self-hosted services, Cloudflare Tunnel, and remote access concepts.
Smart Home
Configured and maintained Home Assistant with MQTT, Zigbee2MQTT, Zigbee devices, dashboards, and smart home automation.
Networking
Learning and practising home networking, DNS, DHCP, connectivity troubleshooting, remote access, and VLAN fundamentals.
Learning Path
Using hands-on projects to build practical confidence in infrastructure, troubleshooting, documentation, and repeatable technical processes.
Project Showcase
Practical projects and technical areas that demonstrate hands-on learning, troubleshooting, configuration, and real-world IT curiosity.
Personal Portfolio Website
Built and hosted a responsive personal IT portfolio using GitHub Pages, a custom Cloudflare-managed domain, and a single-page HTML/CSS layout.
View live site →Docker-Based Home Lab
Created a Docker-based home lab to run self-hosted services, test configurations, practise troubleshooting, and improve understanding of containerised infrastructure.
Home Assistant Smart Home
Configured Home Assistant with Zigbee devices, MQTT, Zigbee2MQTT, dashboards, and automation features for smart home control.
Cloudflare Tunnel and DNS Practice
Used Cloudflare-managed DNS and tunnel concepts to understand remote access, custom domains, subdomains, and secure exposure of selected services.
Certifications & Current Learning
Active study pathway showing current progress, completed modules, and upcoming cybersecurity study.
Google IT Support Professional Certificate
Google • Coursera • In Progress
Currently completing Google's six-course IT Support program. I have completed the first module, Technical Support Fundamentals, and I am continuing through the remaining modules toward the full Google IT Support Professional Certificate.
What I am Currently Learning
My current learning focus is on computer networking, IT support fundamentals, Microsoft endpoint technologies, cybersecurity foundations, cloud concepts, and improving my practical documentation and troubleshooting skills.
Education
Academic background combining international relations, information technology, networking, and upcoming cybersecurity study.
Undergraduate Certificate in Cybersecurity
Commencing July 2026
Beginning formal university study in cybersecurity with the intention of progressing into a Bachelor's degree. Areas of focus include cyber defence, secure systems, risk management, networking, cloud technologies, and information security.
Advanced Diploma of Information Technology / Networking
Australia
Advanced studies in networking technologies, infrastructure, technical problem solving, and enterprise IT support.
Diploma of Information Technology / Networking
Australia
Developed knowledge in enterprise networking, systems administration, infrastructure support, troubleshooting, and IT service delivery.
Certificate IV in Information Technology / Networking
Australia
Studied networking fundamentals, technical support, Windows environments, routing and switching concepts, and IT infrastructure basics.
Bachelor of International Relations
Universidad de San Buenaventura • Bogotá, Colombia
Completed a Bachelor's degree focused on international affairs, political science, diplomacy, research, communication, public policy, and analytical problem solving.
Career Direction
A focused pathway toward stronger Microsoft, endpoint, networking, cloud, infrastructure, and cybersecurity capabilities.
I am committed to continuous professional development through practical experience, structured learning, higher education, and hands-on home lab projects. My current focus is strengthening my knowledge in cybersecurity, machine learning, artificial intelligence, networking, cloud computing, and modern IT infrastructure.
My long-term goal is to progress in a field that combines cybersecurity, AI, machine learning, cloud technologies, and infrastructure, while continuing to expand my technical knowledge through professional experience, study, and practical projects.
Contact
Location
Melbourne, Victoria, Australia