I am an IT Client Tech / AV Technician based in Melbourne, Australia. My work focuses on service desk operations, enterprise endpoint support, Microsoft 365 and Azure administration, Intune device management, audiovisual infrastructure, and reliable technical support for approximately 2,800 staff and students across a school environment.
Professional Experience
Value delivered through enterprise IT support, endpoint management, Microsoft technologies, audiovisual systems, and ensuring reliable operations across two campuses serving 2,800+ users.
IT Client Tech / AV Technician
Emmanuel College – Melbourne, Australia
As an IT Client AV Technician, I provide frontline and advanced technical support across two campuses serving approximately 2,800 staff and students. My role combines enterprise desktop [...]
Key Responsibilities & Achievements
- Deliver technical support to approximately 2,800 users across two campuses, maintaining system reliability and user productivity.
- Resolve an average of 10–15 technical incidents per day, maintaining normal classroom and administrative operations.
- Provide same-day troubleshooting for hardware, software, Microsoft 365, networking, endpoint, and AV issues whenever possible.
- Support complete device lifecycle management, including provisioning, deployment, troubleshooting, warranty coordination, and device replacement logistics.
- Manage Windows devices enrolled in Microsoft Intune, supporting device compliance, security policies, and ongoing endpoint management.
- Support Microsoft 365, Azure AD, Windows Server, Windows Autopilot, and enterprise Windows environments for staff and student access.
- Configure, maintain, and troubleshoot AV technologies including Vivi, CommBox, FrontRow, Avaya, Zoom Rooms, and Microsoft Teams Rooms across classrooms and meeting spaces.
- Prepare classrooms, meeting spaces, and events to ensure reliable audiovisual operation for teaching, presentations, and events.
- Work closely with staff, teachers, leadership, and external vendors to resolve technical issues efficiently and maintain vendor relationships.
Continuous Learning & Development
Modern Workplace, Endpoint & Infrastructure
Actively expanding expertise through professional experience, structured learning pathways, hands-on home lab projects, and technical documentation. Current focus areas include Microsoft[...]
Technical Skills
Organized by practical expertise areas: enterprise support, Microsoft workplace technologies, endpoint management, audiovisual systems, service management, and infrastructure.
Microsoft Technologies
- Microsoft 365 Administration
- Azure Active Directory (Azure AD)
- Microsoft Intune
- Windows Autopilot
- Windows Server
- Device Compliance & Policies
- User Provisioning
Enterprise IT Support
- Service Desk Operations
- Desktop Support (Windows 10/11)
- Mobile Device Support
- Hardware Diagnostics
- Incident Management
- Root Cause Investigation
- User Training & Technical Communication
Endpoint Management
- Device Lifecycle Management
- Endpoint Compliance
- Device Provisioning & Deployment
- Windows Devices & Policies
- Device Troubleshooting
- Asset Management
AV Infrastructure & Event Technology
- Zoom Rooms Setup & Troubleshooting
- Microsoft Teams Rooms
- CommBox Interactive Displays
- Vivi Classroom Technology
- FrontRow Engagement Systems
- Avaya Communications
- Classroom & Event Support
Service Management & Operations
- Service Desk Plus (Ticketing)
- Incident Management
- Service Requests & Workflows
- Asset & Inventory Management
- Warranty Management
- Vendor Coordination
- Technical Documentation
Networking & Infrastructure Fundamentals
- TCP/IP & Network Fundamentals
- DNS & DHCP Configuration
- VPN Concepts
- Wi-Fi Troubleshooting
- Network Diagnostics
- Cloudflare DNS & Security
- Remote Access & Connectivity
Professional Skills
Soft skills and professional practices that support technical excellence, user support, and continuous improvement.
Communication & Collaboration
- Technical troubleshooting & problem-solving
- Root cause analysis
- Clear user communication
- Cross-team collaboration
- Vendor coordination & management
Documentation & Learning
- Technical documentation
- Knowledge base development
- User training & instruction
- Troubleshooting guides
- Continuous learning mindset
Operations & Management
- Time management & prioritization
- Incident response & escalation
- Process improvement
- Service quality focus
- Proactive troubleshooting
Home Lab Infrastructure
My home lab is a personal learning environment where I safely deploy, configure, troubleshoot, and document modern infrastructure technologies. It allows me to explore Docker, Linux, netwo[...]
Infrastructure & Containerization
Hands-on practice with Linux environments, Docker containers, Docker Compose, container networking, and self-hosted services. Running multiple containerized applications including media [...]
Smart Home & IoT Automation
Configured and maintained Home Assistant as a central hub for home automation. Integrated MQTT messaging, Zigbee2MQTT protocol, Zigbee devices, custom dashboards, and automated workflows[...]
Networking & Remote Access
Designing and configuring home network infrastructure including DNS resolution, DHCP services, static IP addressing, remote access solutions, and network troubleshooting. Experimenting w[...]
Practical Learning & Documentation
My home lab allows me to deploy and manage Docker containers, build experience with Linux administration, practise networking and secure remote access, troubleshoot complex infrastructur[...]
Project Showcase
Practical projects and technical initiatives that demonstrate hands-on learning, troubleshooting, configuration skills, and real-world IT problem-solving.
Personal Portfolio Website
Built and deployed a responsive personal IT portfolio using GitHub Pages, a custom Cloudflare-managed domain (resume.ct8.pro), and single-page HTML/CSS design. Demonstrates proficiency with version control, DNS management, and modern web technologies.
View live site →Docker-Based Home Lab Infrastructure
Created a Docker-based home lab environment running self-hosted services for personal use and testing. Configured Docker Compose for multi-container orchestration, practised troubleshoot[...]
Home Assistant Smart Home Ecosystem
Designed and deployed a comprehensive Home Assistant smart home setup with Zigbee device integration, MQTT-based communication protocols, Zigbee2MQTT bridge, custom automation dashboards, and IoT device management.
Cloudflare Tunnel & DNS Infrastructure
Implemented Cloudflare-managed DNS with Cloudflare Tunnel for secure remote access and service exposure. Gained practical experience with custom domains, subdomains, DNS routing, and secure service delivery patterns.
Certifications & Current Learning
Active study pathway showing current progress, completed modules, upcoming cybersecurity study, and continuous learning focus.
Google IT Support Professional Certificate
Google • Coursera • In Progress
Currently completing Google's six-course IT Support Professional program. I have completed the first module, Technical Support Fundamentals, and I am actively progressing through the networking module toward the full Google IT Support Professional Certificate.
Technical Support Fundamentals — Completed
Completed: Mar 27, 2026
Credential: Google & Coursera verified certificate
View Certificate →Get In Touch
Feel free to reach out for collaboration, opportunities, or to discuss IT infrastructure and support.